Definitions and Terms
AMBAR STUDIO – is the trade name of SC SORAL FARM DISTRIBUTION SRL, a legal entity of Romanian nationality, having its registered office in Sos. Sloboziei km 4, corp C10, camera 9, Giurgiu County, having serial number in the Trade Register J52/682/2013, unique fiscal registration code RO32573308.
Website – online store hosted at www.ambar-studio.com and its subdomains.
Seller – AMBAR STUDIO.
Buyer – can be any natural person over the age of 18 or legal person or any legal entity that makes an Account on the Site and places an Order.
Customer – can be any natural person over the age of 18 or a legal person who has, or obtains access to the CONTENT, through any means of communication provided by AMBAR STUDIO (electronic, telephone, etc.), or on the basis of a existing user agreement between AMBAR STUDIO and the customer and which requires the creation and use of an Account.
User – any natural person over the age of 18 or a legal person registered on the Site, who, by completing the process of creating the Account, has agreed to the site-specific clauses in the Terms and Conditions section.
Document – these Terms and Conditions.
Nickname (pseudonym) – a pseudonym by which a certain User / Customer / Buyer can buy from the Site. The nickname is associated with the information on the Site of the User / Customer / Buyer under the name of “Username”.
Account – the section of the Site consisting of the data submitted by the Customer / Buyer through the account creation form that allows the Buyer to send the Order and which contains information about the Customer / Buyer and the Buyer’s history on the Site (Orders, tax invoices, etc.). The user is responsible and will ensure that all information entered when creating the Account is correct, complete and up to date.
My Cart – section of the Account that allows the Buyer / User to add Goods or Services that he wants to purchase at the time of addition or at a later time; if the Goods or Services are not purchased at the time of addition by placing the Order, the Buyer / User will benefit from the service provided by the Seller for tracking the Goods and Services by receiving Commercial Communications from him.
Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.
Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, which are to be provided by the Seller, the Buyer as a result of the concluded Contract.
Campaign – the action of displaying for commercial purposes a finite number of Goods and / or Services with a limited and predefined stock, for a limited period of time set by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content – represents:
– all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment,
– the content of any e-mail sent to Buyers by the Seller by electronic means and / or any other available means of communication,
– any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information, specified or not by him,
– information relating to the Goods and / or Services and / or tariffs charged by the Seller during a certain period,
– information relating to the Goods and / or Services and / or tariffs charged by a third party with which the Seller has concluded partnership agreements, during a certain period,
– data regarding the Seller, or other privileged data of the Seller.
– any type of message sent (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those you have purchased, information about offers or promotions, information about Goods and Services added in the “My Account / Cart” section as well as other commercial communications such as market research and opinion polls.
Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and / or Service by the Seller, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.
Green stamp duty – the value expressed in lei (euro), paid by the Seller to the authorized company with the takeover of the operations of collection, transport and recovery / recycling of waste electrical and electronic equipment, as provided by current legislation.
Specifications – all specifications and / or descriptions of the Goods and Services as specified in their description.
2. CONTRACTUAL DOCUMENTS
2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its commercial activity.
2.2. The notification received by the Buyer, after the execution of the Order, has the role of information and does not represent the acceptance of the Order. Notification of acceptance of the Order is made electronically (e-mail) or by telephone.
2.3. For justified reasons, the Seller reserves the right to change the quantity of the Goods and / or Services in the Order. If you change the quantity of Goods and / or Services in the Order, you will notify the Buyer in advance at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.
2.4. The contract is considered concluded between the Seller and the Buyer at the moment of receipt by the Buyer from the Seller, by e-mail and / or SMS of the notification of dispatch of the package containing the Order.
2.5. The document and the information provided by the Seller on the Site will form the basis of the Contract, in addition to which it will be the guarantee certificate issued by the Seller or a supplier thereof for the Purchased Goods, where applicable.
3. ONLINE SALES POLICY
3.1. Access to place an Order is allowed to any User / Buyer / Customer. For justified reasons AMBAR STUDIO reserves the right to restrict the access of the User / Buyer in order to place an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the User / Buyer on the Site, the actions could in any way prejudice the work of AMBAR STUDIO. In any of these cases, the User / Buyer may contact AMBAR STUDIO’s Customer Relations Department for information on the reasons that led to the application of the above measures.
3.2. Communication with the Seller can be done by direct interaction with him or by the addresses mentioned in the “contact” section of the Site. The seller is free to manage the information received without having to provide justifications.
3.3. The Seller may publish on the Site information about Goods and / or Services and / or promotions practiced by him or by any other third party with which AMBAR STUDIO has concluded partnership contracts, within a certain period of time and within the limit of the available stock.
3.4. All tariffs related to the Goods and / or Services presented on the Site are expressed in lei (RON) and Euro and include VAT.
3.5. Under the conditions provided by law, the price of the Electronic Goods displayed on the Site, includes the Green Stamp Fee. If the User / Buyer requests details on the exact amount added to the price of the Goods, he will contact the Customer Relations Department of AMBAR STUDIO.
3.6. In the case of online payments the Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of his issuance differs from RON. The Buyer is solely responsible for this action.
3.7. All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively as a presentation.
4. ASSIGNMENT AND SUBCONTRACTING
4.1. The Seller may assign and / or subcontract a third party for Services related to the fulfillment of the Order, with the information of the Buyer, without the consent of the Buyer. The seller will be always liable to the Buyer for all contractual obligations.
5.1. The Customer / Buyer can place Orders on the Site, by adding the desired Goods and / or Services to the shopping cart, following to complete the Order by making the payment in one of the ways expressly indicated. Once added to the shopping cart, a Good and / or a Service is available for purchase to the extent that there is stock available for it. The addition of a Good / Service in the shopping cart, in the absence of the completion of the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Good / Service.
5.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
5.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.
5.4. The Seller may cancel the Order placed by the Buyer, following prior notice to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other.
5.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to GEO no. 34/2014, the period of returning a Good or giving up a Service expires within 14 days from:
– the day on which the Buyer enters into physical possession of the Good / Goods / Services.
5.6. If the Customer / Buyer requests the withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract.
5.7. The seller will be able to defer the refund until the goods are sold or until they receive proof that they have been shipped, if he has not offered to recover the goods himself.
5.8. If the Good is returned in a condition in which it can no longer be sold as new (open packaging, accessories missing, the Good is damaged), we reserve the right to request a fee for returning the Good to its original stage.
5.9. If a Good and / or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer / Buyer of this fact and will return to the Buyer’s account the value of the Good and / or the Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed its intention to terminate the Contract.
5.10. The availability of a Good will be displayed on the Site as follows: “In stock” – we have more than 3 pieces in stock AMBAR STUDIO, “Pre-order” – The item is not available in AMBAR STUDIO stock. But, if you register an order for a Good that has “pre-order” next to it, one of our sales consultants will check the supply term and will contact you to inform you of the availability of the Good.
“Out of stock” – The item is no longer available in AMBAR STUDIO stock.
6.1. AMBAR STUDIO will maintain the confidentiality of any information you provide. Disclosure of the information provided may be made only under the conditions set out in this Document.
6.2. No public statement, promotion, press release or any other way of disclosure to third parties will be made by the Buyer / Customer regarding the Order / Contract without the prior written consent of the Seller.
6.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent us through the Site. AMBAR STUDIO will not be subject to any obligations regarding the confidentiality of the information sent, unless the legislation in force provides otherwise.
7. COMMERCIAL COMMUNICATIONS
7.1. The Buyer / User / Customer may at any time change his option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:
a. by changing the Account settings in the “My Subscriptions” section,
b. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller,
c. by contacting the Seller.
7.2. Following the purchase of a Good or Service, the Seller may send to the Buyer / User Commercial Communications regarding:
– suggestions for recommended Goods or Services to be used in conjunction with the purchased Good or Service.
7.3. We will also use your data to conduct market research and opinion polls to improve the supply of Goods and Services and the shopping experience. The information obtained from these market researches and opinion polls will not be used for advertising purposes but only in those mentioned above. Your responses to market research and opinion polls will not be associated with your identity or transmitted to third parties or published. You may object to the use of data for market research and opinion polling purposes at any time by accessing the unsubscribe link displayed in the message or by contacting AMBAR STUDIO.
8. BILLING – PAYMENT
8.1. The prices of the Goods and Services displayed on our site include T.V.A. according to law.
8.2. The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
8.3. For a correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each Order, existing in the Account.
8.4. For security reasons of Transactions the User / Buyer is advised not to remain authenticated on the Site and not to set the automatic authentication option on mobile devices. Disclosure of the account access password is not permitted and it is recommended that you use a strong security password (eg it should contain at least eight characters, including uppercase, lowercase, numbers and special characters).
9. DELIVERY OF GOODS
9.1. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
9.2. The seller will deliver the Goods and Services through partner courier companies or will make the delivery by own means.
9.3. The Seller will deliver the Goods and Services only on the Romanian territory.
10.1. All Goods marketed by AMBAR STUDIO benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers. The new goods are in their original packaging and come from sources authorized by each manufacturer.
10.2. The goods sold and delivered by AMBAR STUDIO are accompanied by warranty certificates (where applicable) for new products issued directly by the manufacturer.
10.3. In the case of warranty certificates issued by manufacturers, the good claimed defective during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This manufacturer’s authorized center will take full responsibility for resolving the warranty.
11. TRANSFER OF GOODS PROPERTY
11.1. Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery – signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in case of deliveries by Seller’s staff) .
12.1. The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.
12.2. By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.
12.3. By creating the Account and / or using the Content and / or placing Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing at the time of account creation. and / or the use of the content and / or the date of placing the Order.
12.4. Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes to the Site’s terms and conditions of operation or any changes to legal requirements. The document is opposable to Customers / Users / Buyers from the moment of posting on the Site. In the event of any such changes, we will display the amended version of the Document on the Site, for which reason please check the contents of this Document periodically.
13. PROCESSING OF PERSONAL DATA
15. APPLICABLE LAW – JURISDICTION
15.1. This contract is subject to Romanian law. Any disputes between the Seller and the Users / Buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.